Terms & Conditions

CUSTOM DUTY
No duty applies to goods shipped within Canada. For orders outside Canada, any duty and customs costs appropriate to your country are not my responsibility.

INDEMNITY
I have used reasonable care and skill in compiling the content of Terramocca, but I make no warranty, express or implied, as to the nature or accuracy of any material on the website. I cannot accept liability for any particular material on the website or as a result of any use of or reliance placed upon information contained within the website. Although I make every effort to ensure complete accuracy, some prices or details shown on the website may change from time to time, and it is possible that errors will occur. I will rectify any errors as swiftly as possible.

INTELLECTUAL PROPERTY
The entire content of this site, including all jewelry designs, copyright, trademarks, and other intellectual property rights, remains my sole property. You may store, print, and display the content supplied only for personal use.

DISCLAIMER
I do not classify wear and tear resulting from regular use as a manufacturing defect. Jewelry is valuable, and it is your responsibility to handle it with care. Manufacturing defects do not encompass:
- Chipped, cracked, or broken gemstones and inclusions.
- Broken chains.
- General wear and tear, such as jewelry that has become misshapen or tarnished.
- Worn-off plating or an oxidized 'antique' finish.

DISCOUNT CODES
I occasionally provide discount codes. These codes apply to the product price before delivery charges. They can only be used for purchases made through the specified account and cannot be transferred or redeemed for cash. Unless stated otherwise:
1. Codes apply only to future online orders.
2. Codes cannot be applied retrospectively.
3. Each code can only be redeemed once per customer.

Normally, only one code can be used per transaction unless stated otherwise; if so, the order in which codes are applied is at my discretion. I reserve the right to reject any code if I believe it's being misused. Specific terms may apply to each code, as stated at the time of issue. I can stop or change codes at any time without notice. Discount codes don't apply to sale items.

PAYMENT AND PRICE
Payment must be made in advance through the methods specified on my website. I will dispatch your order only once I have received full payment in cleared funds.

Prices for my goods may change over time, and the price applicable to your order is the one listed on my website at the time of placing your order. Delivery charges, if any, will be clearly indicated on my website when you place your order.

Please note that you are responsible for any customs or import duties imposed by relevant authorities, which I do not control. I recommend contacting your local customs office beforehand for clarification.

In the event of a pricing error, I reserve the right not to fulfill orders at the incorrect price. If this occurs, I will notify you promptly and provide the option to proceed with the order at the correct price or receive a full refund for any payments made.

SALES ITEMS
Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded due to limited stock.

EXCHANGES
I do not offer exchanges. If you are within the return period, you may return the item for a refund. However, if you wish to exchange the item, you will need to place a new order.

SHIPPING
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your purchase price.

You should use a trackable shipping service or purchase shipping insurance. I don’t guarantee that I will receive your returned item.

LIABILITY
- General Liability: This agreement does not limit or exclude my liability for negligence causing death or personal injury, fraud, fraudulent misrepresentation, or any liability that cannot be legally excluded or limited.

- You must provide me with a reasonable opportunity to remedy any matter for which I am liable before incurring any costs to remedy it yourself.

-Consumer-Specific Clauses: If you are a consumer:
- I am not liable for any loss or damage:
- Where there is no breach of a legal duty of care owed to you by me, my employees, or agents.
- That was not foreseeable (meaning it was not an obvious consequence of my breach or contemplated by you and me at the time of entering into this contract).
- Caused by you not complying with this agreement.
- Relating to a business (as my goods are not intended for business use).
- You are responsible for reasonably foreseeable losses I suffer due to your breach of this agreement, subject to my duty to mitigate losses.

- Non-Consumer-Specific Clauses: If you are not a consumer:
- My liability, including negligence, is limited to the price paid for the goods.
- In no event, including negligence, am I liable for:
- Economic losses (including loss of revenues, profits, contracts, business, or anticipated savings).
- Loss of goodwill or reputation.
- Special, indirect, or consequential losses.
- Damage to or loss of data (even if I have been advised of the possibility of such losses).
- You agree to indemnify me against all claims and liabilities directly or indirectly related to your breach of this agreement.
- To the extent permitted by law, you and I exclude all terms not expressly stated in this agreement, whether imposed by statute, law, or otherwise.
- This agreement constitutes the entire agreement between us on its subject matter, superseding any previous communications or agreements. We acknowledge no misrepresentations have been made, and neither of us has relied on any pre-contractual statements. Liability for misrepresentation (excluding fraudulent misrepresentation) regarding this agreement's terms is excluded to the fullest extent permitted by law.